Shift Team Lead

3 weeks ago


Lloydminster, Canada Second Cup Full time

Job Title: Shift Team Lead

Job Summary: We are seeking a highly motivated and experienced Shift Team Lead to join our team at Second Cup. As a Shift Team Lead, you will be responsible for leading a team of baristas and ensuring that our customers receive exceptional service.

Key Responsibilities:

  • Lead a team of baristas to ensure excellent customer service and high-quality products.
  • Supervise and coordinate the activities of staff who prepare and portion food.
  • Train staff in job duties, sanitation, and safety procedures.
  • Estimate ingredient and supplies required for meal preparation.
  • Hire food service staff.
  • Ensure that food and service meet quality control standards.
  • Address customers' complaints or concerns.
  • Maintain records of stock, repairs, sales, and wastage.
  • Prepare and submit reports.
  • Establish work schedules.

Requirements:

  • 1 year to less than 2 years of experience in a similar role.
  • Permanent employment.
  • English language proficiency.
  • Ability to work 30 to 44 hours per week.

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