Warehouse Automation Specialist
5 days ago
We are a leading supplier of warehouse automation equipment, specializing in the design, development, manufacturing, and installation of fully automated storage and retrieval systems (ASRS) and automated guided vehicles (AGV). As a member of the Krones Group, we strive for innovation and deliver the best quality in product and service to our customers.
The Customer Service Technician position supports our systems with on-site operations expertise, ensuring seamless performance and maximum efficiency. The role involves installing, modifying, and tuning our equipment to meet customer needs, as well as conducting electromechanical maintenance and training personnel on proper setup, operations, maintenance, and repair procedures.
Job Responsibilities- Supports equipment installation, modification, and tuning for customers
- Conducts electromechanical maintenance on System Logistics equipment and systems in the field
- Trains personnel on proper setup, operations, maintenance, and repair of System Logistics systems
- Performs extensive mechanical and electrical modifications to existing equipment
- Built strong customer relationships to achieve high levels of customer satisfaction
- Experience maintaining and servicing equipment
- Ability to read blueprints and possess mechanical skills, including drilling, tapping, cutting, and filing
- Demonstrates strong soft skills and technical aptitude to provide customer service support
- Able to work independently on installations and preventative maintenance duties
- Solid knowledge of mechanical, electrical, and pneumatic components and their interaction
- Full-time, permanent employment
- Overtime and weekend availability
- 40-hour work week, Monday to Friday
- 45,000 to $65,000 CAD salary range based on level of experience
- Medical, dental, vision, and RRSP options
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