Banking Advisor

3 weeks ago

Montreal, Quebec, Canada National Bank Full time
Job Summary

As a Banking Advisor at National Bank, you will play a vital role in providing exceptional client service and support. Your primary responsibility will be to greet clients, answer their questions, and help them use our banking applications and ABMs. You will also be responsible for listening to clients' needs and resolving complex situations, giving advice and offering transaction solutions for Personal Banking clients, and demonstrating the ability to build lasting business relationships. Additionally, you will ensure client satisfaction and engagement, refer clients to specialist colleagues for their specific needs, and ensure adherence to compliance and risk management rules.

Key Responsibilities
  • Greet clients and answer their questions.
  • Help clients use our banking applications and ABMs.
  • Listen to clients' needs and resolve complex situations.
  • Give advice and offer transaction solutions for Personal Banking clients.
  • Demonstrate the ability to build lasting business relationships.
  • Ensure client satisfaction and engagement.
  • Refer clients to specialist colleagues for their specific needs.
  • Ensure adherence to compliance and risk management rules.

What We Offer

As a Banking Advisor at National Bank, you will have the opportunity to work in a dynamic and supportive team environment. You will have access to a wide range of training programs and resources to help you develop your skills and advance in your career. You will also have the opportunity to work with a diverse range of clients and colleagues, and to contribute to the success of the bank. In addition to competitive compensation, you will be eligible for a wide range of benefits, including health and wellness programs, flexible group insurance, and a generous pension plan.

Requirements

To be successful in this role, you will need to have a college diploma (DEC) or equivalent, customer service experience, an inclusive attitude, and a positive attitude and empathy for clients. You will also need to be skilled in sharing knowledge and have the ability to adapt to different situations. Fluency in French and Spanish is also required, as you will need to serve clients who speak these languages regularly.

Skills

The ideal candidate will have strong communication and interpersonal skills, as well as the ability to work in a team environment. You will also need to have a strong understanding of banking products and services, as well as the ability to analyze complex situations and provide solutions. Additionally, you will need to have a strong commitment to customer service and a willingness to go above and beyond to meet the needs of clients.

Why Join Us

At National Bank, we are committed to providing our employees with a positive and supportive work environment. We offer a wide range of training programs and resources to help you develop your skills and advance in your career. We also offer a competitive compensation package, including health and wellness programs, flexible group insurance, and a generous pension plan. In addition, we have a strong commitment to diversity and inclusion, and we welcome applications from candidates from diverse backgrounds.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application today. We look forward to hearing from you.

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