Chief HR Operations Strategist

3 weeks ago

Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

Seeking a seasoned Chief HR Operations Strategist to lead the delivery of core HR services and operational activities at EQ Bank | Equitable Bank. This role is responsible for ensuring that all HR processes are executed efficiently and align with our strategic priorities while maintaining a focus on process improvement, automation, customer satisfaction, and compliance with regulatory requirements.

Job Description

HR Service Delivery:

  • Lead and oversee the HR Services team to ensure timely and high-quality support for employees, managers, and other stakeholders on HR-related inquiries
  • Develop and implement service level agreements (SLAs) to improve response times and quality of support, ensuring consistent and effective HR service delivery
  • Monitor service trends and take proactive measures to address recurring issues and streamline service processes
  • Design, implement, maintain, and oversee the delivery of certain HR programs, such as the Immigration program, the Work-from-away program, other programs as needed
  • Oversee transactions related to the following functions: benefits administration, RRSP/DPSP & ESPP (Employee Share Purchase Plan) administration, onboarding, offboarding, job evaluations, employee records management, HR reporting, workplace health and safety, and employee experience (programs like work from away, immigration, etc.)

Employee Data Management and Compliance:

  • Ensure accurate maintenance of employee records, HRIS (Ceridian Dayforce) data, and payroll information in compliance with legal and regulatory requirements
  • Partner with HR Technology and other HR stakeholders to develop efficient processes for updating employee records, in support of data integrity, HR reporting and insights, etc
  • Oversee compliance with employment regulations, company policies, and data privacy standards
  • Support with operational risk reporting, and ensure processes are in place to support the effective identification, mitigation, and measurement of operational risk
  • Analyze and optimize HR processes to enhance operational efficiency, proactively identify and rectify the potential for operational risks, improve employee experience, and improve stakeholder experience

This role offers a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus comprehensive benefits including medical, dental, vision, life, and disability insurance. The successful candidate will be working hybrid and in office time will be spent working from Equitable Bank's additional office space located at 351 King Street East, Toronto, ON. At EQ Bank | Equitable Bank, we value diversity and inclusion, and encourage applicants from diverse backgrounds to apply.

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