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Citizen Services Representative

2 months ago

Timmins, Ontario, Canada Service Canada Full time
Job Summary

We are seeking a highly skilled and detail-oriented Citizen Services Officer to join our team at Service Canada. As a key member of our team, you will be responsible for providing exceptional service to our clients, ensuring that their needs are met in a timely and efficient manner.

Key Responsibilities
  • Provide excellent customer service to clients, responding to their inquiries and resolving their issues in a professional and courteous manner.
  • Process and manage client requests, ensuring that all necessary information is collected and documented accurately.
  • Work collaboratively with other team members to achieve common goals and objectives.
  • Stay up-to-date with changes in policies and procedures, ensuring that all clients receive accurate and timely information.
Requirements
  • Secondary (high) school graduation certificate.
  • 1 to less than 7 months of experience in a related field.
  • Proficiency in MS Outlook, MS Word, and MS Windows.
  • Enhanced reliability security clearance.
  • Ability to work in a fast-paced environment, under pressure, and with attention to detail.
  • Excellent oral and written communication skills, with the ability to communicate effectively with clients and colleagues.
  • Judgement and dependability, with the ability to work independently and as part of a team.
  • Ability to work in a bilingual environment, with proficiency in both official languages.
  • 37.5 hours per week, with a casual work term.