Event Host

3 weeks ago

Calgary, Alberta, Canada The Calgary Zoo Full time
Event Host Job Description

Bring special moments and events to life at the Wilder Institute/Calgary Zoo. We are seeking a seasonal Event Host to facilitate exceptional experiences and customer service for visitors of all ages to inspire memory-making moments.

The Event Hosts are high-energy and positive team members that activate the Wilder Institute/Calgary Zoo's vision for zoo visitors during special events. They are responsible for the set up and take down of event spaces, facilitating activities related to the event that they are hosting and providing exceptional customer-focused wayfinding and queuing. Event hosts will be required to work closely with zoo volunteers and other zoo teams, such as Catering and Facilities.

Key Responsibilities:

  • Facilitate visitor experiences that are visitor-focused while working together with various members of the zoo team, contractors, and partners.
  • Demonstrate excellent customer service with each encounter to problem-solve, answer questions, and de-escalate customer concerns.
  • Manage wayfinding and movement of visitors, reinforce rules, and maintain a safe environment with enthusiasm while showcasing the zoo's brand.
  • Listen to visitors, staff, and volunteers, and a commitment to ongoing learning and collaboration.
  • Showcase Special Experiences, including but not limited to ZOOlights, Locked Zoo, Zoo Brew (18+), Corks for Conservation (18+), and After-Hours Animal Spotlight (18+) events while sharing event-related content, queuing, crowd control, and facilitating activities.
  • Converse with people of all ages, and the ability to weave in storytelling about the zoo and wildlife conservation, and inspiring conservation action.
  • Report to and communicate with event leads for the duration of the event.
  • Work collaboratively with catering teams.
  • Support zoo volunteers in the successful completion of their assigned tasks with mentoring, logistical support, and in-the-moment guidance.
  • Develop a general understanding of the Wilder Institute/Calgary Zoo animals, park amenities, and conservation efforts.
  • Perform all duties in a professional manner according to zoo policies and guidelines.
  • Maintain a safe, clean working environment for animals, visitors, and zoo staff.
  • Have a comfort with public speaking and initiating engagement, with or without amplification.
  • Be comfortable delivering organizational messaging aligned with our brand and voice.
  • Communicate with Supervisor, Visitor Engagement, and Visitor Engagement Manager using email and OneNote.
  • Other duties as assigned to assist zoo operations.

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