Customer Service Ambassador

6 hours ago


Ottawa, Ontario, Canada U-Haul Full time

U-Haul is seeking a motivated and friendly Customer Service Representative to join our team in Ottawa, Ontario. This role involves providing exceptional customer service, ensuring customers get the help they need, and maintaining equipment on the lot.

About U-Haul

We're a leading moving and storage company that's been in business for over 75 years. Our motto is 'Hire Fast, Pay Fast,' and we offer a range of benefits to our employees, including career stability, opportunities for advancement, and a $100 hiring bonus.

Job Description

This position requires a valid driver's license and ability to maintain a good driving record. You'll work as part of a supportive team to be the face of U-Haul's exceptional service, assist customers with U-Haul products and services, and participate in ongoing continuous U-Haul education through U-Haul University.

Responsibilities:
  • Assist customers inside and outside a U-Haul center with U-Haul products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot, including checking fluid levels.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane (certification offered through U-Haul upon employment).
  • Drive a forklift (certification offered through U-Haul upon employment).
Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
Salary and Benefits:

The estimated salary for this position is around $40,000 per year, based on industry standards and the location. As a Customer Service Representative, you'll also receive a range of benefits, including health insurance, paid holidays and vacation time, and access to our MetLaw Legal program and MetLife auto and home insurance.

Work Environment:

The work involves moderate risks or discomforts that require special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. You may be required to use protective clothing or gear such as masks, goggles, gloves, or shields.



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