Customer Service Representative

2 weeks ago

Simcoe, Canada BMO Financial Group Full time
Job Summary

BMO Financial Group is seeking a highly skilled Customer Service Representative to join our team. In this role, you will provide exceptional service to our customers, identifying their needs and providing tailored solutions to meet their financial goals. A key member of our customer service team, you will work collaboratively with colleagues to deliver a seamless customer experience, ensuring that our customers feel valued and supported throughout their banking journey.

Key Responsibilities:
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Identify customer needs and provide tailored solutions to meet their financial goals, working collaboratively with colleagues to deliver a seamless customer experience.
  • Work collaboratively with colleagues to achieve business objectives, including sales targets and customer satisfaction goals.
  • Develop and maintain relationships with customers, building trust and loyalty through effective communication and problem-solving skills.
  • Stay up-to-date with product and service offerings, providing customers with informed advice and guidance to help them make informed financial decisions.

Requirements:

  • Minimum of [insert minimum education requirement] or equivalent experience in a customer service or financial services role.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Basic knowledge of financial services products and services, with a willingness to learn and develop skills in this area.

What We Offer:

  • A competitive salary and benefits package, including health insurance, retirement savings plan, and tuition reimbursement.
  • Ongoing training and development opportunities, including coaching, mentoring, and career progression.
  • A collaborative and supportive work environment, with opportunities to work with a diverse range of colleagues and customers.
  • A comprehensive rewards program, including performance-based incentives and discretionary bonuses.

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