Help Desk Analyst

1 month ago


Mississauga, Ontario, Canada Jace Holdings Ltd. Full time

Job Summary:

Sobeys Inc. is seeking a skilled Help Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support to our employees and customers.

Key Responsibilities:

  • Provide timely and effective technical support to employees and customers via phone, email, and in-person.
  • Identify and resolve technical issues related to hardware, software, and network problems.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Stay up-to-date with the latest technology trends and advancements.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong technical skills and knowledge of computer systems, operating systems, and networking.
  • Experience working with external vendors and customers.
  • Pharmacy dispensing experience is an asset.

What We Offer:

A comprehensive Total Rewards package, including a competitive salary, benefits, and opportunities for professional growth and development.

We are committed to creating an inclusive and diverse work environment where everyone feels valued and respected.



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