Help Desk Analyst
1 month ago
Job Summary:
Sobeys Inc. is seeking a skilled Help Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support to our employees and customers.
Key Responsibilities:
- Provide timely and effective technical support to employees and customers via phone, email, and in-person.
- Identify and resolve technical issues related to hardware, software, and network problems.
- Collaborate with internal teams to resolve complex technical issues.
- Develop and maintain technical documentation and knowledge base articles.
- Stay up-to-date with the latest technology trends and advancements.
Requirements:
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong technical skills and knowledge of computer systems, operating systems, and networking.
- Experience working with external vendors and customers.
- Pharmacy dispensing experience is an asset.
What We Offer:
A comprehensive Total Rewards package, including a competitive salary, benefits, and opportunities for professional growth and development.
We are committed to creating an inclusive and diverse work environment where everyone feels valued and respected.
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