Digital Experience Manager

3 weeks ago


Vancouver, British Columbia, Canada Breton Cliff Full time

Company Overview:

  • Breton Cliff is a leading provider of cloud-based digital signage and kiosk solutions, empowering businesses to deliver captivating content and enhance audience engagement.

Salary: The estimated annual salary for this position ranges from $85,000 to $110,000, depending on location and experience.

Job Description:

Customer Success Specialist
  • Onboard new customers, ensuring a seamless transition to our SaaS platform.
  • Act as the primary point of contact for customers, managing accounts and providing ongoing support to maximize product utilization and satisfaction.
  • Develop and implement strategies to improve customer retention, satisfaction, and engagement.
  • Collaborate with internal teams to drive customer success and resolve any issues promptly.

Required Skills and Qualifications:

  • Proven experience in customer success, account management, or a related field, preferably in a SaaS or technology-driven environment.
  • Strong communication, interpersonal, and problem-solving skills.
  • Able to understand and explain technical concepts to non-technical users.
  • Bachelor's degree in business, marketing, or a related field.

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive health, dental, and vision insurance plans.
  • Professional development opportunities and career growth.


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