Restaurant Operations Manager

4 weeks ago


Kingston, Ontario, Canada Ontario Limited Full time
Job Title: Restaurant Operations Manager

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Ontario Limited. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Evaluate daily operations to identify areas for improvement and implement changes to increase efficiency and productivity.
  • Monitor revenues and labour costs to ensure profitability and make adjustments as needed.
  • Supervise and train staff to ensure they have the skills and knowledge to provide excellent customer service and meet sales targets.
  • Plan and organize daily operations, including scheduling, inventory management, and supply chain logistics.
  • Recruit, hire, and train new staff members to ensure a high-performing team.
  • Set staff work schedules and ensure adequate coverage during peak periods.
  • Conduct performance reviews and provide feedback to staff to help them improve their performance.
  • Determine the type of services to be offered and implement operational procedures to ensure seamless execution.
  • Balance cash and complete balance sheets, cash reports, and related forms to ensure accurate financial records.
  • Address customer complaints and concerns in a professional and courteous manner.
  • Provide exceptional customer service to ensure customer satisfaction and loyalty.
Requirements:
  • 1-2 years of experience in a restaurant management role.
  • College, CEGEP, or other non-university certificate or diploma from a program of 1-2 years.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and make decisions quickly.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
Work Environment:

Our restaurant is a fast-paced environment with tight deadlines and repetitive tasks. You will be required to stand for extended periods and handle heavy loads. You must have a combination of sitting, standing, and walking throughout the day.

Language:

The primary language of work is English.

Hours of Work:

30-40 hours per week.



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