Health Care Specialist

4 days ago


Oakville, Ontario, Canada DeFi Planet Full time

We are seeking a highly skilled Health Care Specialist to join our team at DeFi Planet. As a Health Care Specialist, you will play a critical role in managing assigned projects and cases, ensuring adherence to general HealthForward Inc. processes, and providing telephone support to patients and healthcare professionals.

The ideal candidate will possess a Bachelor's degree or registered nurse (RN) diploma, with five to seven years of nursing experience. Bilingualism (French and English) is strongly preferred, as well as strong patient focus, professional telephone manner, and ability to multi-task.

In this role, you will be responsible for implementing call-centre programs, including provision of patient and healthcare professional bodies with telephone support. Current assistance lines focus on medical information, disease management, compliance programs, and case-management protocols.

You will also participate in ongoing refresher training and specialized training courses for specific products or programs, as deemed appropriate by the manager. Additionally, you will support and collaborate with other staff in the development and implementation of disease management programs, including determining clinical requirements, writing texts and manuals, and developing compliance program parameters.

If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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