Client Services Team Manager
3 days ago
We are seeking an experienced Senior Pension Administration Leader to join our Client Services team at CAAT Pension Plan. As a key member of our leadership team, you will be responsible for leading the day-to-day service delivery of our Client Services team, ensuring all activities and communications meet or exceed service standards.
Key Responsibilities- Lead the Client Services team in delivering high-quality member services, meeting or exceeding service standards.
- Coordinate workload management, scheduling, and reporting for the team to ensure efficient use of resources and maximize client satisfaction.
- Monitor service levels, identify trends, and work with the management team to establish goals and address any service issues or backlogs.
- Provide guidance to the team on complex or sensitive member issues, ensuring timely and accurate responses to queries.
The successful candidate will have:
Requirements- A College Diploma or University Degree, with CEBS, PPAC, or CBP certification being an asset.
- At least 5 years of experience in Financial Services or Pension administration with progressive responsibilities.
- Multi-Employer Pension Plan or public sector experience working directly with members, or experience with service providers working directly with management and clients.
- A solid understanding of service delivery principles and experience working with Financial Service operations.
The estimated salary for this role is $95,000 - $110,000 per year, depending on experience.
We offer a comprehensive Total Rewards program, including competitive compensation, paid time off, health and dental benefits, wellness programs, and a defined benefit pension plan.
As a leader at CAAT Pension Plan, you will have opportunities for growth and development in a collaborative and caring environment. We celebrate the complete you, prioritizing your well-being above all.
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Client Services Team Manager
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