Cloud Solutions Architect

4 days ago

Vancouver, British Columbia, Canada NeuraFlash Full time
About the Role

We are seeking a highly skilled Cloud Solutions Architect to join our team at NeuraFlash. As a key member of our organization, you will be responsible for designing and implementing cloud-based solutions that integrate Amazon Connect and Salesforce.

Key Responsibilities
  • Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
  • Educate customers on the value proposition of AWS and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
  • Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimates for delivering that ROI
  • Oversee and mentor technical teams, providing guidance and support to ensure that proposed solutions (on Salesforce and AWS Cloud) are delivered on time, on budget, and to the required quality standards
  • Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
  • Effectively manage all aspects of project and customer communications
  • Deliver customer end-user training and documentation
  • Exercise independent judgment, and take the lead role on enterprise-level projects with minimal direction from senior management
  • Experience building integrations across WFM, CRM, and contact center solutions
  • Experience with hands-on scripting/coding (e.g., Python, Java, C#,.NET)
  • Communication and presentation skills with a high degree of comfort speaking with executives, IT management, and customers
  • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
  • Experience in technology/software sales, pre-sales, or consulting
  • Salesforce knowledge and familiarity with Salesforce Service Cloud
  • Knowledge of software development methodologies such as Agile and Scrum
  • Salesforce Certified Administrator
About NeuraFlash

At NeuraFlash, we are a leading AI and Consulting Partner of Amazon & Salesforce. We are obsessed with helping our customers transform their contact centers with AI-Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics.

We are experts in building experiences grounded in data that transform and optimize the employee and customer journey. We are a remote-friendly company with a strong focus on keeping everyone connected and unified as one team. We hold regular town halls and company meetings where our executive team addresses any suggestions or questions asked. We believe in having fun and have a range of activities and events throughout the year, from arm-wrestling contests to costume parties.

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