Professional Services Manager
2 days ago
ADP, Inc. is a leading provider of business outsourcing solutions, with over 60 years of experience and a client base of over 50,000 organizations across Canada. We offer a wide range of human resource, payroll, tax, and benefits administration solutions from a single source.
Job SummaryThe Professional Advisory Services Manager is responsible for building and overseeing the day-to-day operational activities of a team of Human Capital Management (HCM) specialists. As a leader, the Advisory Services Manager provides coaching, mentoring, and team leadership to ensure the team's success.
Key Responsibilities- Direct client support, including Payroll for Hire and HCM Advisory Services
- Project management in areas such as Payroll, HR, and Time and Attendance
- Ensuring outstanding client experience in each Professional Services engagement
- Managing client relationships to achieve excellent levels of client satisfaction
- Coaching team members on problem resolution strategies, client handling strategies, and project management
- Determining how to assist team members in filling their skill set gaps
- Responding to escalated client questions or issues and managing critical accounts
- Project staffing needs and budget requirements
- Developing internal relationships with critical areas such as Sales, Service, etc.
- Coaching direct reports, including performance appraisals, training suggestions, and conflict resolution
- Demonstrated ability to build, lead, coach, and mentor a team of professionals
- Strength in People Management, Project Management, and Client Relationship
- Expert planning skills and ability to negotiate project scopes, deliverables, milestones, and resource requirements
- Experience in developing and maintaining strong relationships with internal and external clients
- Demonstrated capability to effectively oversee multiple PS projects with varying complexities
This is an exciting opportunity to join ADP, Inc. as a Professional Advisory Services Manager. As a leader in our Professional Services team, you will be responsible for building and overseeing the day-to-day operational activities of a team of HCM specialists. If you have a passion for client relationships, project management, and team leadership, we encourage you to apply for this role.
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Dartmouth, Nova Scotia, Canada ADP, Inc. Full timeAbout ADP, Inc.ADP, Inc. is a leading provider of business outsourcing solutions, with over 60 years of experience and a client base of over 50,000 organizations across Canada. We offer a wide range of human resource, payroll, tax, and benefits administration solutions from a single source.Job SummaryThe Professional Advisory Services Manager is responsible...
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Dartmouth, Nova Scotia, Canada ADP, Inc. Full timeAbout ADP, Inc.ADP, Inc. is a leading provider of business outsourcing solutions, with over 60 years of experience and a client base of over 50,000 organizations across Canada. We offer a wide range of human resource, payroll, tax, and benefits administration solutions from a single source.Job SummaryThe Professional Advisory Services Manager is responsible...
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Dartmouth, Nova Scotia, Canada ADP, Inc. Full timeAbout ADP, Inc.ADP, Inc. is a leading provider of business outsourcing solutions, with a global presence and a client base of over 50,000 organizations across Canada. With a team of over 1,800 associates, ADP offers a comprehensive range of human resource, payroll, tax, and benefits administration solutions from a single source.Job SummaryThe Professional...
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Dartmouth, Nova Scotia, Canada ADP, Inc. Full timeAbout ADP, Inc.ADP, Inc. is a leading provider of business outsourcing solutions, with a global presence and a client base of over 50,000 organizations across Canada. With a team of over 1,800 associates, ADP offers a comprehensive range of human resource, payroll, tax, and benefits administration solutions from a single source.Job SummaryThe Professional...
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Dartmouth, Nova Scotia, Canada ADP, Inc. Full timeAbout ADPADP, Inc. is a leading provider of business outsourcing solutions, serving over 570,000 clients worldwide. With a rich history spanning over 60 years, ADP offers a comprehensive range of human resource, payroll, tax, and benefits administration solutions from a single source. Our easy-to-use solutions for employers provide superior value to...
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Dartmouth, Nova Scotia, Canada ADP, Inc. Full timeAbout ADPADP, Inc. is a leading provider of business outsourcing solutions, serving over 570,000 clients worldwide. With a rich history spanning over 60 years, ADP offers a comprehensive range of human resource, payroll, tax, and benefits administration solutions from a single source.Position SummaryThe Professional Advisory Services Manager is responsible...
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Dartmouth, Nova Scotia, Canada ADP, Inc. Full timeAbout ADPADP, Inc. is a leading provider of business outsourcing solutions, serving over 570,000 clients worldwide. With a rich history spanning over 60 years, ADP offers a comprehensive range of human resource, payroll, tax, and benefits administration solutions from a single source.Position SummaryThe Professional Advisory Services Manager is responsible...
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