Emergency Service Coordinator

4 weeks ago

Rougemont, Canada Robert Group Full time
Job Title: Coordonnateur, Services d'urgence

As a key member of our team, the Emergency Service Coordinator plays a vital role in ensuring the smooth operation of our on-road repair services. Reporting to the Technical Services & Projects Manager, this position is responsible for coordinating and executing on-road repairs for requests received through various channels.

Key Responsibilities:
  • Respond to calls and messages related to breakdowns, mechanical issues, accidents, and incidents, as well as hazardous material spills;
  • Organize and oversee roadside repairs and/or towing, and follow up on the situation;
  • Notify and interact with emergency services in the event of serious incidents/accidents;
  • Communicate information to dispatchers/operations for delivery times and evaluate options to meet deadlines;
  • Analyze and ensure compliance of procedures used during events/complaints;
  • Follow-up on preventive maintenance of equipment repaired by subcontractors or dedicated fleets;
  • All other related tasks.
Requirements:
  • One year's call center experience;
  • Knowledge of heavy vehicle mechanics (an asset);
  • Excellent customer service, both internal and external;
  • Ability to make quick, sound decisions;
  • Ability to manage priorities in a stressful situation;
  • Strong sense of urgency and ability to work under pressure.
What We Offer:
  • Job stability, work all year;
  • Safe environment (trainings, certifications);
  • Environment focused on teamwork;
  • Competitive salary;
  • Interesting professional development opportunities;
  • Group insurance and fringe benefits;
  • Corporate discounts;
  • Personal protective equipment provided;
  • Systems and equipment at the cutting edge of technology;
  • Company demonstrating agility, efficiency, and innovation.

Groupe Robert is proud to support the diversity of its employees through its terminals in Quebec and Ontario. Women, visible and/or ethnic minorities, or people with disabilities will always be welcome to apply, because at Groupe Robert, the diversity of our employees is the link in our logistics chain that makes us even stronger.

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