Field Service Technician

4 weeks ago

Vancouver, British Columbia, Canada Tennant Company Full time

About the Role

Tennant Company is a globally recognized leader in the cleaning equipment industry, with over $1B in revenue. We are passionate about developing and manufacturing innovative and sustainable solutions for our customers. As a Field Service Technician, you will be part of our Service team, which is a differentiator for the company.

Key Responsibilities

  • Perform preventative maintenance and resolve complex problems by troubleshooting and repairing mechanical, electrical, hydraulic systems and combustion engine problems on customer-owned Tennant products and similar competitor models.
  • Own your territory and plan your daily schedule, including contacting customers to schedule all service activities, and ensure open communication with customers regarding service expectations, timeline estimates, billing, and future service needs.
  • Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support your success.

Requirements

  • High school diploma or equivalent
  • Valid driver's license plus meet Tennant Company driving policy requirements.
  • Minimum of 3 years of experience: Troubleshooting and repairing combustions engines (LP, Diesel, or Gas) Troubleshooting and repairing mechanical and electrical systems Using hand and power shop tools, equipment, and diagnostic devices. Using a personal computer, MS Office Suite, and email.

Preferred Experience

  • Vocational schooling in automotive/diesel/electrical
  • Previous experience and knowledge: Working on Mobile Equipment (Forklifts, Heavy Equipment, etc.) Previous experience working directly with customers

Physical Requirements

  • Must be able to lift 60 pounds, with most items weighing between 2 and 20 pounds. Occasionally may be required to lift items weighing up to 90 pounds. Assistance should be provided for items weighing over 60 pounds.
  • Frequent sitting, standing, twisting, reaching, pushing, and pulling, bending, stooping, kneeling, or squatting daily.
  • Driving a van to and from customer sites daily, including frequent driving time of 2+ hours daily.

Tennant Company Offers

  • Competitive Salary
  • Performance-based incentives structure
  • Excellent benefits package (eligible on 1st day of employment)
  • Company Service Vehicle
  • Cell phone and Tablet
  • Uniforms
  • Specialty Tools
  • Comprehensive training program including ride-along, virtual and factory-based training
  • Monday-Friday schedule; work-life balance

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.

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