Software Implementation Manager

3 weeks ago

Sherwood Park, Alberta, Canada Caron Transportation Systems Full time

At Caron Transportation Systems, we are committed to delivering exceptional service and maintaining a strong reputation in the industry. To achieve this goal, we are seeking a highly skilled Software Implementation Manager to join our team.

This role involves coordinating with various departments to understand their needs and challenges, thereby tailoring the implementation process to meet these specific requirements. The successful candidate will oversee the project from conception through to completion, ensuring that all technical and non-technical aspects of the new system are addressed, facilitating a smooth transition for all users.

Key Responsibilities:

  • Research, design, and implement the appropriate technologies to support and improve corporate communications, access to information, and end-user productivity.
  • Oversee the planning, execution, and delivery of software implementation projects, ensuring they are completed on time, within budget, and meet client specifications.
  • Collaborate with cross-functional teams, including sales and operations, to ensure a seamless transition from sales to implementation.
  • Develop and maintain comprehensive project documentation, including project plans, progress reports, and risk assessments, to ensure all stakeholders are informed and aligned.
  • Facilitate training sessions for internal clients, ensuring they have the knowledge and resources needed to effectively use the software.
  • Customize software configurations to meet the specific needs and requirements of each client, ensuring optimal performance and satisfaction.
  • Conduct post-implementation reviews to gather feedback, assess project success, and identify areas for improvement in future projects.
  • Manage internal client relationships throughout the implementation process, acting as the primary point of contact for any questions, concerns, or changes.
  • Research and implement new methodologies and technologies to enhance the implementation process and improve efficiency and client satisfaction.
  • Create and deliver business cases for technology acquisitions.
  • Create status reports as required, present findings to senior management.

Requirements:

  • 5-10 years experience in project management with a strong emphasis on technology and business process integration.
  • Bachelor Degree in a related field.
  • Project Management Professional designation or equivalent is an asset.
  • Experience in the transportation industry preferred.

What We Offer:

  • Competitive salary and benefits package.
  • Group Health Benefits and Company Matching RRSP starting immediately upon hire.
  • On-site parking.

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