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Bilingual Information Specialist
2 months ago
We are seeking a highly organized and detail-oriented Bilingual Information Specialist to join our team at Home and Community Care Support Services. As a key member of our team, you will provide support for our patients and caregivers by providing accurate and comprehensive health and community information.
Key Responsibilities:- Answer and respond to incoming calls in a timely and professional manner, providing information and referral options to callers.
- Link callers to other related services and resources, including Home and Community Care Support Services Champlain Intake Care Coordinators.
- Track information regarding I&R calls in accordance with Home and Community Care Support Services Champlain monitoring requirements.
- Ensure confidentiality of caller information.
- Respond to staff inquiries for day-to-day information needs.
- High school graduation diploma plus.
- Successful completion of 1 year Community College diploma in either Office Administration, Business, Health Administration or equivalent program.
- AIRS (Alliance of Information and Referral Systems) certification, or willingness to become certified within 36 months post hire.
- Minimum 18 months previous experience in similar customer service or related position in the health, social or business administration fields.
- Attractive comprehensive compensation packages and benefits.
- Valuable development opportunities.
- Membership in a world-class defined benefit pension plan.
We are committed to a culture of equity, inclusion, diversity, and anti-racism. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.