Heavy Duty Service Supervisor

1 week ago

Fort Saint John, Canada Brandt Full time

Brandt is seeking a Heavy Duty Service Supervisor for our Fort St. John branch. This position is responsible for coordinating and directing the workload of the Service department for maximum efficiency and productivity while providing quality repair work. The successful candidate will advise and make recommendations to the Shop Foreman and Service Manager regarding technician skills and training needed.

Duties and Responsibilities:

  • Assist with the assignment of jobs and work areas to Service Department employees according to their skill and knowledge.
  • Assist in the appraisal of repair orders coming into the Service Department and may participate in repairs, and review repair orders for accuracy and completeness.
  • Direct and assist technicians and apprentices in the diagnosis of machine problems.
  • Inspect and repair all special tools; recommend new tooling as required.
  • Advise the Shop Foreman or Service Manager of all customer complaints.
  • Assist the Shop Foreman or Service Manager with coordinating and conducting quarterly safety meetings.
  • May fill the Shop Foreman's role in their absence.
  • May arrange for and participate in the reconditioning of used equipment and setup of new equipment.
  • May approve the release of equipment for delivery to the customer.
  • May assist in providing performance feedback for service technicians and staff to the Service Manager.
  • Other duties as assigned.

Required Skills:

  • Ability to work multiple shift patterns.
  • Ability to lead others.
  • Must possess effective written and verbal communication skills, and be able to present to groups.
  • Ability to use standard desktop applications.
  • Must be able to lift up to 50 pounds.

Required Experience:

  • 5+ years' experience as a heavy duty service technician.
  • Journeyman certificate required.
  • Class 1 driver's license considered an asset.
  • Forklift license preferred.
  • Ability to work multiple shift patterns.
  • Ability to lead others.
  • Must possess effective written and verbal communication skills, and be able to present to groups.
  • Ability to use standard desktop applications.
  • Must be able to lift up to 50 pounds.

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