Veterinary Liaison for Dentistry and Oral Surgery
3 weeks ago
About the Role
The Veterinary Client Liaison is a vital position in our Dentistry and Oral Surgery team, responsible for delivering exceptional client service and education. As the first and last point of contact, you will build trust and loyalty with our clients, ensuring a positive experience for their pets.
Key Responsibilities
- Support specialty medical teams with administrative tasks
- Coordinate between clients and medical teams
- Provide high-quality client service and education
- Enhance the client experience
Desired Attributes and Requirements
- Organized and calm under pressure
- Customer service focused
- Prior experience in customer service and administrative duties in a veterinary clinic setting
- Knowledge of medical terminology and Cornerstone
- Exceptional client service skills
- Empathetic and nurturing attitude
- Skilled in prioritizing needs and adapting to change
- Initiative in carrying out assignments independently
- Attention to detail and strong time management skills
- Flexibility and availability to work modified shift work
- Excellent attendance and punctuality
- Strong foundation in MS Office and email, phone, and in-person etiquette
What VCA Offers
- Competitive wages and health/dental benefits
- Opportunity to apply for a Veterinary Technician/Technologist scholarship
- Annual uniform allowance
- Exceptional career development
- Referral Bonus Rewards
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- Extra perks like shopping discounts and wellness apps
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