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Service Clerk IV 18 Month Term
2 months ago
About the Role:
We are seeking a highly skilled and customer-focused Service Clerk IV to join our team at Northland Utilities, a division of ATCO Ltd. As a Service Clerk IV, you will be responsible for providing exceptional customer service to residential and commercial customers, responding to service inquiries, and promoting the company's image.
Key Responsibilities:
- Provide prompt and personalized service to customers via phone, email, and in-person
- Respond to billing and service inquiries, connection, and disconnection of services
- Coordinate fieldwork with service personnel and process fieldwork orders on the billing system
- Initiate collection action as required and negotiate a mutually acceptable payment arrangement with arrears customers
- Apply knowledge of emergency procedures to assist with power outages, as required
- Liaise with social agencies, governments, and First Nations to seek or provide customer information and resolve account-related issues
- Process invoices and expenses from receipt through to payment and respond to vendor queries
- Accounts receivable invoice issuing and follow-up for late payment
- Other office administration duties and support, as well as handling of payments and minor financial duties
Requirements:
- High School Diploma required
- Minimum of 3 years related experience within a computerized environment
- Experience with accounts payable and receivable systems
- Working knowledge of O365, MS Word, and MS Excel
- Working knowledge of Customer Information Billing Systems
- Working knowledge of company policies and practices regarding accounts, billings, connections, and disconnections
- Knowledge of rate structures, utility regulations, emergency procedures, and utility industry
- Excellent interpersonal, communication, and problem-solving skills for dealing with internal and external customers
- An orientation to deliver excellent customer service
- An ability to deal with confrontation and diffuse emotional situations
- An ability to work professionally and maintain confidentiality of customer information
About ATCO:
ATCO is a diversified global holding corporation with investments in Structures & Logistics, Energy Infrastructure, Transportation, and Commercial Real Estate. We are committed to providing a safe and inclusive work environment and offer a range of benefits and opportunities for professional growth and development.
Why Work at ATCO:
Joining ATCO means being part of a community of people inspiring change on a global scale. We are a team of professionals who are passionate about delivering exceptional customer service and making a positive impact in our communities. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.
