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Client Experience Representative
1 week ago
**Job Description**
Avanti Software Inc. is seeking a Client Experience Representative to join our team in Ottawa. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients by processing orders and inquiries received through various channels.
**Key Responsibilities**
- Process client orders for services, equipment, supplies, oxygen, and pharmaceuticals
- Manage direct client payments and issue billings
- Maintain accurate documentation for third-party billing purposes
- Address overdue account balances and negotiate payment plans
- Resolve client concerns via phone, email, or in-person
**Requirements**
- Post-secondary education in an administrative field
- Minimum 1 year of experience in administration and customer service
- Proficiency in Microsoft Office and ERP systems (GP or Pronto preferred)
- Bilingualism (French/English) is an asset
**Benefits**
- A dynamic and supportive work environment
- Ongoing training and professional development opportunities
- A competitive salary and benefits package