Automotive Customer Service Coordinator

4 weeks ago


Edmonton, Alberta, Canada AWIN Group of Dealerships Full time
Overview

AWSIN Group of Dealerships, a premier network of 24 luxury automobile dealerships and 3 state-of-the-art collision centres in the Greater Toronto Area, is seeking an exceptional individual to fill the role of Automotive Customer Service Coordinator.

About the Job

We are offering a competitive salary of $45,000 per year, along with an excellent group benefits package, group RRSP contribution program, boot and tool allowance, work-life balance including flexible shifts, training and support programs, tuition reimbursement program, corporate support, mentorship and development opportunities, and unlimited career advancement possibilities within our automotive group.

Responsibilities
  • Provide professional, friendly, and efficient communication with callers, striving to minimize hold times.
  • Taking detailed messages, including caller information and messages, for timely dissemination to relevant parties.
  • Offering basic information to callers with general inquiries.
  • Maintaining customer files and ensuring accurate data entry.
  • Closing repair orders and obtaining written customer approval.
  • Ensuring personal protective equipment use at all times when entering the shop.
  • Performing administrative tasks as assigned.
Requirements
  • High school diploma or equivalent.
  • Valid Ontario G driver's license.
  • Clear driver's abstract.
  • Experience working in a body shop.
  • Effective time management, meeting deadlines, and completing assigned tasks.
  • Proven organizational skills.
  • Excellent customer service skills (written and verbal).
  • Ability to work independently and as part of a team.
  • Familiarity with automotive functionalities.
  • Proficiency in using Mitchell on Demand, Audatex, and MS Office.
  • Clear telephone communication and professionalism.
  • Ability to convey messages clearly and efficiently.
Benefits
  • Excellent group benefits package.
  • Group RRSP contribution program.
  • Boot and tool allowance.
  • Flexible shifts for work-life balance.
  • Training and support programs.
  • Tuition reimbursement program.
  • Corporate support.
  • Mentorship and development opportunities.
  • Unlimited career advancement possibilities.


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