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Infrastructure and Help Desk Manager

2 months ago

Windsor, Ontario, Canada Centrica plc Full time
About the Role

We are seeking a highly skilled and experienced professional to lead the technical performance of our infrastructure and ensure seamless service delivery across millions of smart meters.

Key Responsibilities
  • Oversee and assess the performance of the smart metering infrastructure.
  • Report on technical performance and adherence to standards.
  • Introduce and manage new services related to smart metering.
  • Ensure effective deployment and monitoring of updates and services.
  • Develop and execute remedial action plans to address performance issues.
  • Coordinate and manage technical and contact centre triage teams.
  • Ensure effective communication between technical teams and customer service.
  • Oversee asset reporting and tracking.
  • Ensure compliance with regulatory requirements.
  • Monitor and manage risks associated with the smart metering infrastructure.
  • Engage with various Centrica divisions to leverage smart meter capabilities.
  • Support business processes related to 'meter to cash', installation, maintenance, and asset management.
  • Utilize smart metering infrastructure to support British Gas's objectives.
  • Provide regular updates and reports on smart metering performance.
Requirements
  • Extensive experience of working in energy or related fields.
  • A deep understanding of metering infrastructure, policy, design, and related technologies (Smart DCC, Ofgem, DESNZ).
  • Expertise in large-scale, complex change management and transformation programs.
  • Strong grasp of operational delivery, energy policy, and regulatory frameworks.
  • Bachelor's degree (or equivalent) in business, Engineering, Management, or a related field.
About Centrica

Centrica plc is a leading energy company that is committed to revolutionising a cleaner, greener future. We are a family of brands that are dedicated to making a positive impact on the environment and our communities.

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equality of opportunity.