Product Manager, Group Benefits Health

2 months ago

Toronto, Ontario, Canada Manulife Full time

Job Description

The Manager, Product (Health & Dental Benefits) is responsible for developing sound product strategies to support growth objectives and distinguish Manulife as the world-class service provider in the Group Benefits industry. Developing, monitoring, and refining long-term strategies for key product portfolios to achieve sustained capabilities, differentiation, and value to Group Benefits plan sponsors and members.

Working in close collaboration with Marketing, Distribution, Pricing, Operations, and Technology teams, the Manager will build out innovative go-to-market strategies to drive the growth of these products. Additionally, the Manager will actively explore new opportunities to address emerging customer needs. This role plays a crucial role in advancing our healthcare and digital transformation strategy and ambition.

Responsibilities:

  • Participate and support the development and launch of new products and services, and act as subject matter expert for existing products
  • Leverage industry knowledge and research to improve the competitiveness of product offerings
  • Lead cross-functional core teams in product development initiatives, ensuring that projects are implemented according to plan and that any issues are resolved promptly and optimally
  • Drive projects to completion; help the business make key decisions in a timely manner; seek consensus
  • Establish and maintain a KPI reporting framework to track sales performance and utilization to ensure targets are met and draw actionable insights from data
  • Utilize market research to help influence major product development decisions
  • Work with team members to synthesize feedback and build a prioritized roadmap that considers growth and retention
  • Evaluate industry trends, regulatory changes, and driven environment
  • Answer inquiries from both internal and external collaborators – to ensure partners and clients understand the product offerings, features, and governance.

Shared Responsibilities:

  • Contribute to RFPs and/or participate in finalist presentation
  • Engage team members to develop product stories that appeal to the market while maintaining the financial characteristics that support the company
  • Partner with pricing and other impacted collaborators to ensure profitable product model
  • Support relationships with key business partners, while ensuring needs are aligned to business goals

Job Requirements:

  • Develop and articulate the product strategy, which includes research, business casing, product development, execution, and measurement
  • Lead product performance and adapt to changing market needs.
  • Partner with marketing and distribution leaders in the development of go-to-market strategies and plans
  • Analyze data and draw insights to build recommendations to support business decisions

Competencies:

  • 6-7 years of related experience, including go-to-market strategy, or comparable.
  • University degree or equivalent experience. MBA, GBA, and/or CEBS designation or other related business-oriented education would be an asset.
  • Experience within the health business and/or service sector is preferred.
  • Confidence, maturity, and credibility to present to Senior Executive leadership and business unit leadership teams
  • Strong analytical capabilities, comfortable with quantitative & financial analysis. High level of conceptual skills and an ability to operate strategically
  • Strong communication skills, including ability to translate complex technical issues into fundamental concepts
  • Strong relationship-building skills to build effective working relationships with business unit leaders
  • Highly developed financial competence and business orientation
  • Ability to work across a sophisticated environment – both internally and externally to lead teams with multiple mandates and differing value drivers
  • High level of self-motivation and keen sense of 'owning' and delivering on project deliverables
  • Willingness to travel as the need arises

Decision Authorities:

  • Implement product strategies and plans for GB organization
  • Lead risk within the product portfolio
  • Management of multiple projects simultaneously in a fast-paced environment with increased complexity to Group Benefits products and increased interdependency between products and services
  • Balance strategic, tactical, and operational issues while ensuring consistent standards in quality and delivery of product offerings

Working Conditions:

  • Hybrid work out of Waterloo, Halifax, Montreal, or Toronto office required

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