Store Manager

6 days ago

Newmarket, Ontario, Canada PartSource Full time
Job Summary

We are seeking a highly motivated and experienced Store Manager to lead our retail store in delivering exceptional customer experiences and driving sales growth in the automotive parts aftermarket industry.

Key Responsibilities
  • Customer Service
    • Develop and execute strategies to build a sales-obsessed culture, providing an exceptional in-store customer experience.
    • Drive outside sales through commercial accounts, new business prospecting, and exceptional management of customer relationships with CTR dealer partners.
  • Operations
    • Delegate and follow up on the execution of PS visual compliance standards, store maintenance, pricing standards, planogram, and merchandising directives.
    • Manage and minimize store shrink through team awareness, enforcement of audit compliance and standards, and rigid inventory control.
    • Ensure accurate execution and complete daily review of shipping/receiving/returns processing and documentation according to company policies.
    • Follow and ensure compliance of all Cash and Audit, and OH&S policies and procedures.
    • Create and/or monitor the creation of efficient store weekly scheduling for both sales and support functions.
    • Responsible for overall store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles.
    • Manage regular reconciliations and collections of accounts payable balances for all customer business accounts.
  • Training
    • Coach and develop store and management teams.
    • Set and follow up on individual and store sales goals.
    • Create development plans and conduct annual appraisals for store team; support and coach to improve any performance gaps, and conduct ongoing coaching to improve team.
    • Lead effective huddles/meetings/coaching sessions, keeping team well-informed of pertinent information.
    • Complete and hold team accountable to complete required training within required timeframes.
    • Ensure execution of the Customer Experience, and provide resolution for all customer concerns.
    • Develop and lead recruiting and hiring strategy for store, maintains a complete team, adhering to IBO standards.
  • Leadership
    • Provide mentorship to teams and influence continuous growth.
    • Continually motivate team and performance through recognition programs, in-store contests, customer compliments, etc.
    • Maintain PS performance expectations (feedback/coaching); this includes progressive discipline where necessary.
    • Able to work retail hours including scheduled evenings, weekends, and holidays.
    Requirements
    • 3-5 years retail experience managing a multi-channel business required.
    • Managing and growing B2B business sales.
    • Demonstrated interest in the automotive parts aftermarket industry.
    • Fundamental computer skills an asset.
    • Strong knowledge of automotive parts aftermarket industry.
    • A good base of knowledge of automotive operating systems including point of sale.
    • Assets:
    • Possession of a valid driver's license is an asset.
    • Automotive Training or Certification is an asset.

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