Travel Operations Manager

4 weeks ago


Surrey, British Columbia, Canada INDO CANADA TRAVEL AGENCY LTD.] Full time
Job Summary

We are seeking a highly organized and detail-oriented Travel Clerk Supervisor to join our team at INDO CANADA TRAVEL AGENCY LTD. The successful candidate will be responsible for overseeing the daily operations of our travel department, ensuring seamless execution of travel plans, and providing exceptional customer service.

About Us

INDO CANADA TRAVEL AGENCY LTD. is a reputable travel agency dedicated to delivering personalized travel experiences to our clients. We pride ourselves on our commitment to excellence, attention to detail, and dedication to customer satisfaction.

Key Responsibilities
  • Manage and coordinate all aspects of travel operations, including booking flights, accommodations, and activities;
  • Supervise a team of travel clerks to ensure efficient and effective delivery of services;
  • Develop and implement process improvements to enhance productivity and quality of services;
  • Maintain accurate records and reports to track performance metrics and identify areas for improvement;
  • Collaborate with other departments to ensure seamless integration of services;
  • Provide exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner;
Requirements
  • Bachelor's degree in a related field or equivalent experience;
  • Minimum 2 years of experience in a supervisory role, preferably in the travel industry;
  • Proven track record of success in managing teams and improving operational efficiency;
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and clients;
  • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions;
Salary

$60,000 - $80,000 per annum, depending on experience;

Benefits

We offer a comprehensive benefits package, including health and dental insurance, retirement savings plan, and paid time off.

Why Join Our Team?

At INDO CANADA TRAVEL AGENCY LTD., we value our employees' contributions and offer a supportive and inclusive work environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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