Maintenance Operations Coordinator

2 weeks ago


Delta, British Columbia, Canada CB Canada Full time

Job Summary:

The Maintenance Coordinator role at CB Canada plays a vital part in ensuring the efficient operation of our maintenance services. This position is responsible for providing superior customer service and communication to internal and external customers, while also supporting the branch financial manager in contributing to branch performance and profitability.

Main Responsibilities:

This role encompasses two main areas: Parts Administration and Service Counter Support. Each associate will have a unique accountability list as outlined by their branch financial manager.

Key Responsibilities:

  • Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease. Start R/O’s, schedule pick-ups and vendor outside work.
  • Partner with Centralized PM Scheduling Operations and Outside RO Management teams to foster collaboration in support of the customer.
  • Greet customers at the location and provide quality phone service. Respond to customer inquiries regarding billing and scheduling.

Inventory Management:

The Maintenance Coordinator will be responsible for full oversight of inventory productivity at the branch(es) for timely service support while mitigating risk of inventory loss. This includes:

  • Maintaining optimal inventory levels through ordering parts according to sourcing procedure, ensuring suppliers deliver purchases defect-free and on-time through partnering with Centralized Parts Ordering on a daily basis.
  • Receiving and storing parts in an organized and easily accessible manner. Ensuring that updates to PartsNet occur timely, complete frequent inventory cycle counts and ensure parts are available when needed.
  • Managing the new & used battery inventory and ensuring that tires are on hand in the right quantity and specifications in an organized manner.

Process Analysis:

The Maintenance Coordinator will perform process analyses and reviews in areas such as inventory, maintenance profitability, warranty campaigns, cycle counts, RO reviews, and other areas. This includes investigating and recommending solutions and/or guidance to issues posing a risk to the drivers of profitability.

Other Responsibilities:



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