AVLC Customer Experience Coordinator

4 days ago


Oakville, Ontario, Canada Atlas Van Lines Canada Full time

Company Overview

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Atlas Van Lines Canada is a leading moving company in the country, providing high-quality service to families and businesses for over 60 years.

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We are committed to delivering exceptional customer experiences and building long-lasting relationships with our clients.

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Job Description

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The Customer Care Specialist plays a vital role in ensuring that our customers receive outstanding service from the beginning of the move process until completion.

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This involves communicating with clients to explain the initial steps of the move, establishing expectations, and providing just-in-time information to prevent confusion.

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The specialist must also ensure that all necessary documents are completed accurately and efficiently, and that customers are aware of their responsibilities and what items are being moved.

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Key Responsibilities

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  • Manage client experience from initial contact to post-move processes\
  • Communicate with clients to establish expectations and provide information\
  • Ensure accurate documentation and communication with internal partners\
  • Collaborate with team lead to provide consistent and outstanding customer experience
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Required Skills and Qualifications

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To be successful in this role, you will need:

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  • Effective problem-solving, organizational, and analytical skills\
  • Ability to balance multiple tasks and analyze data for errors\
  • Strong communication and interpersonal skills\
  • Good reasoning ability and attention to detail\
  • Proficiency in Microsoft Outlook, Word, and Excel\
  • Ability to work in a fast-paced environment and adapt to changing priorities
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Benefits

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We offer a comprehensive benefits package, including drug, extended health, dental, EAP, critical illness, and life insurance, as well as a pension plan and training opportunities.



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