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District Front Office Supervisor

1 week ago

Ottawa, Ontario, Canada PT Solutions Physical Therapy Full time

Job Summary

We are seeking a highly motivated and organized Front Office Manager to join our team at PT Solutions Physical Therapy. As a key member of our operations team, you will be responsible for overseeing the daily operations of our front office staff across four local clinics.

Key Responsibilities

Your primary responsibilities will include:

  • Managing District Front Office Supervisors, SPSCs, PSCs, and Scheduling and Referral Coordinators
  • Developing and implementing policies and procedures to improve front office efficiency and effectiveness
  • Maintaining accurate records and reports to track front office performance
  • Providing coaching and training to front office staff to enhance performance and productivity
  • Collaborating with other departments to ensure seamless communication and workflow

Requirements

To succeed in this role, you will need:

  • A High School diploma or equivalent required; higher education preferred
  • Minimum two years of experience in front office management or a related field
  • Proven leadership and supervisory skills, with the ability to motivate and direct front office staff
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and clients
  • Knowledge of medical reimbursement and technology, with the ability to navigate complex systems and processes
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