Guest Service Director

6 days ago


Ottawa, Ontario, Canada SH Hotels & Resorts Full time
Role Overview
We're looking for a dedicated and results-driven Assistant Front Office Manager to join our team at SH Hotels & Resorts. In this role, you will be responsible for leading and inspiring our service team, providing exceptional guest service and driving business results.

Responsibilities
- Lead and inspire the service team to deliver exceptional guest experiences
- Develop and implement strategies to improve front office operations and guest satisfaction
- Collaborate with other departments to drive business results

Requirements
- Minimum 2 years experience working in a Front Office supervisory role
- Strong knowledge of hotel operations and guest service
- Excellent leadership and communication skills
- Ability to accommodate flexible schedules including days, evenings, weekends and holidays

About Us
We're a dynamic and growing hospitality company committed to delivering good-natured and informed service that exceeds our guests' expectations. Our benefits package includes:
- Designed by Nature work environment
- Competitive medical, dental and vision, and EAP program
- Retirement planning
- Paid personal days
- Career advancement opportunities around the globe
- SH University: exclusive online learning platform for professional development
- Team member recognition program


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