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Cleanliness and Guest Services Supervisor

1 week ago

Ottawa, Ontario, Canada Hard Rock Cafe International, Inc. Full time

**Job Overview**

The Cleanliness and Guest Services Supervisor is responsible for overseeing the daily operations of the hotel's housekeeping team, ensuring exceptional guest satisfaction, and maintaining high standards of cleanliness.

About the Role

  • Direct and manage the activities of the housekeeping department, ensuring seamless day-to-day operations and delivering exceptional guest experiences.
  • Supervise and mentor a team of housekeeping staff, providing guidance and support to ensure they meet their job responsibilities.
  • Collaborate with other departments to resolve any issues that may affect guest satisfaction or service delivery.
  • Monitor and control stock levels, supplies, and equipment usage to optimize efficiency and minimize waste.
  • Conduct regular inspections to identify areas for improvement and implement corrective actions to maintain high standards of cleanliness.
  • Analyze data and reports to inform decision-making and drive business growth.
  • Stay up-to-date with industry trends and best practices to continually improve processes and services.

Requirements

  • A minimum of five years' experience in a managerial capacity overseeing large teams.
  • Strong leadership skills, with the ability to motivate and inspire teams to deliver exceptional results.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and guests.
  • High school diploma or equivalent required; degree in hospitality or a related field preferred.