Retail Store Operations Manager

2 weeks ago


Oshawa, Ontario, Canada Nestlé SA Full time
Job Overview

We are seeking a highly skilled Retail Store Operations Manager to join our team in Oshawa, Ontario. As a key member of our boutique operations team, you will be responsible for driving excellence in all areas, including team building, key performance indicators, and boutique operations.

A Day in the Life

  • You will support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives.
  • You will recruit, hire, and motivate the team to provide exceptional customer service in keeping with our brand image.
  • You will plan, identify, communicate, and delegate appropriate responsibilities to the team, in conjunction with the Boutique Manager, to ensure smooth operations.
  • You will consistently review KPIs to identify problems, concerns, and opportunities for improvements and support action plan creation to achieve goals.
Key Responsibilities
  • Implement SOPs and guidelines for the boutique ensuring excellence in compliance, risk management, and health & safety.
  • Monitor and manage schedules to ensure boutique operations and customer service goals are met.
  • Understand, plan, and prioritize achieving annual sales and wage cost targets aligned with the Boutique Manager.
  • Use all operational tools to plan for and achieve excellence in staffing, monthly reports, cash management, and inventory management.
  • Support the stock team by performing spot checks and assisting with inventories and deliveries.
Sales and Customer Service
  • Achieve with the team the daily, weekly, monthly sales and service level targets set for the boutique.
  • Maximize guest frequency, sales, and acquisition of new customers in the boutique.
  • Maximize capsule, accessories, and machines sales in the boutique.
  • Continuously evaluate the quality of service, leveraging mystery shopper results to implement customer service action plans.
Requirements
  • 2-3+ years of High-Volume, high-unit retail management experience; the luxury retail space is an asset.
  • Demonstrated ability to plan, prioritize, and multitask.
  • Strong team-building skills with a history of effective coaching and development.
  • Effective time management, communication, problem-solving, and analytical skills.
  • Passionate about coffee and sustainability.
  • Experience in the food or coffee space is an asset.
Compensation and Benefits

The estimated salary range for this position is $60,000 - $80,000 per year, depending on experience.

Nespresso offers a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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