Senior Operations Coordinator

4 weeks ago


Shawinigan, Canada National Bank Full time

Key Responsibilities:

As a Senior Operations Agent at National Bank, you will play a vital role in supporting the team by carrying out administrative tasks in accordance with Bank policies, standards, and procedures.

Your Key Tasks:

  • Welcome clients to the branch and direct them to the right resource person.
  • Provide top-quality customer service in person, on the phone, and via email.
  • Assist the assistant or branch assistant as needed.
  • Make daily bank deposits and submit accounts payable.
  • Carry out daily administrative activities, including mail, document distribution, and filing.

Your Team:

National Bank Financial - Wealth Management is a leading mutual funds brokerage firm in Canada, with close to 1,000 investment advisors managing the assets of over 400,000 clients across 100 branches.

You will report to the Regional Manager and work closely with a team of investment advisors.

What We Offer:

We strive to contribute to your quality of life by offering flexible work arrangements, including a hybrid (remote and in-office) work model, flexible leave, and work schedule arrangements to help you achieve work-life balance.

Prerequisites:

  • College diploma in Administration or a related field and 1 year of relevant experience.
  • Experience working in financial services is an asset.
  • Good knowledge of Microsoft Office (Excel, Word, and Outlook).
  • Excellent organizational and priority management skills.
  • Self-starter with initiative and attention to detail.

Benefits:

  • Competitive compensation.
  • Flexible group insurance.
  • Generous pension plan.
  • Employee Share Ownership Plan.
  • Employee and Family Assistance Program.
  • Preferential banking services.
  • Opportunities to get involved in community initiatives.
  • Telemedicine service.
  • Virtual sleep clinic.

About Us:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments.



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