Business Continuity Manager Lead

3 days ago

Saskatoon, Saskatchewan, Canada Make-A-Wish Canada Rêves d'enfants Canada Full time
Overview

Make-A-Wish Canada, a child-focused organization with an inspiring workplace, is seeking a highly skilled Business Continuity Manager Lead to join its team. The ideal candidate will have experience administering, developing, and providing direct end-user support in a Salesforce environment.

About the Role

The successful candidate will oversee the daily operations of our Salesforce CRM and related solutions, ensuring their optimal performance and reliability. This role requires leading a team to deliver successful development projects from inception to completion, coordinating with cross-functional teams to deliver innovative solutions that meet business needs.

Responsibilities
  • Manage a team to support the user community, resolving system, process, and data-related issues while adhering to established performance metrics.
  • Collaborate with Technology leadership to identify opportunities for leveraging Salesforce to improve business processes.
  • Oversee all Salesforce administrative functions, including user account maintenance, workflows, reports and dashboards, scheduled jobs, and other routine tasks.
  • Direct the assessment, scope, and execution of new development projects within the planned project portfolio and timelines.
  • Lead the design, development, and deployment of changes to our Salesforce and related solutions, ensuring adherence to change control protocols to maintain existing functionality and data integrity.
  • Lead the design and development of system and data integration, automating processes where feasible, and continually maintaining data integrity.
  • Oversee regular internal system audits, manage release updates, and maintain disaster recovery and business continuity controls.
  • Provide technical expertise in CRM best practices, business process design, data management, and the applicable functional capabilities of the Salesforce platform.
  • Maintain and nurture relationships with business users, vendors, and development partners.
  • Develop and deliver training programs to ensure users are proficient with Salesforce tools and features.
Requirements
  • Post-secondary education in an Information Technology-related field, or an equivalent combination of education, training, and experience.
  • 5+ years of experience administering, developing, and providing direct end-user support in a Salesforce environment, preferably with Nonprofit Success Pack (NPSP).
  • 3+ years of experience leading teams in administrative services and development projects.
  • 2+ years of experience managing complex data integrations and data management activities.
  • Salesforce Administrator certification required. Advanced Administrator, Architect, and Developer certifications are an asset.
  • Proficient in Office 365 with expert-level skills in Excel.
  • Experience in the following technologies is an asset: Salesforce Nonprofit Success Pack (NPSP), Form Assembly, Demand Tools, Omatic Cloud, and Canadian Tax Receipting app.
  • Experience using Salesforce DevOps Center or GitHub or equivalent release management software is an asset.
  • Project management experience and certification are considered valuable assets.
  • Experience with nonprofit fundraising and donation management processes preferred.
  • You are a logical, process-oriented thinker with the ability to quickly learn new technologies and apply them to business challenges.
  • Ability to communicate both written and orally in English; French is an asset.
Work Environment
  • Hybrid work environment (2 days in-office, 3 days remote per week) with occasional requirement to work outside of traditional office hours.
  • Occasional day and/or overnight travel.
Salary Range

$90,000 - $110,000 per annum, depending on experience.

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