Conversational AI Specialist

2 weeks ago

Toronto, Ontario, Canada Calabrio Full time

Unlock the Power of Conversational AI

At Calabrio, we're seeking a talented Conversational AI Specialist to join our team. As a key member of our AI department, you'll be responsible for designing, building, and managing intelligent bot solutions for our enterprise clients.

About the Role

This is an exciting opportunity to work at the forefront of conversational AI, leveraging cutting-edge technologies to create innovative solutions that drive business results. As a Conversational AI Specialist, you'll work closely with our clients to understand their needs and develop tailored solutions that meet their goals.

Key Responsibilities

  • Design and deploy engaging conversational flows
  • Analyze client conversation logs for actionable insights
  • Create and execute robust test plans
  • Identify and resolve issues during testing and client acceptance
  • Implement best practices in conversational AI design
  • Generate insightful reports from analytics tools
  • Deliver insightful business reports based on analytics tools
  • Find insights and create performance reports using our analytics tools
  • Develop product expertise in Calabrio Inc. offerings
  • Master third-party bot platforms for client-specific solutions
  • Apply Calabrio Inc. best practices in client projects
  • Become a subject matter expert in conversational AI technologies
  • Continuously learn and adapt to evolving AI trends
  • Guide clients with informed product knowledge

Requirements

  • University degree (any discipline, STEM preferred)
  • Analytical thinker with excellent problem-solving skills
  • Strong storytelling and presentation skills
  • Proficient in Excel/Google Sheets and Powerpoint/Google Sheets
  • Passionate about delivering outstanding results
  • High attention to detail
  • Good communication and team collaboration skills

Why Calabrio?

At Calabrio, we value attitude, skills, and potential. We offer a culture of autonomy and flexibility, encouraging innovation and personal growth. If you're ready to take on the exciting world of conversational AI, we're ready to welcome you.

Benefits

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you'll feel motivated and truly excited to come to work

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