Customer Service Manager Lead
4 days ago
About the Role:
We are seeking a highly skilled Customer Service Manager to lead our team in providing exceptional service to our clients. As a Customer Service Manager, you will be responsible for guiding and coaching a team of representatives to identify client financial needs, promote bank products and services, and refer clients to the right resource.
- Manage complaints concerning transaction and retail banking services
- Develop an action plan with the Branch Manager to improve client satisfaction
- Explain rules for client segmentation, referrals, transaction execution, risk management, and regulatory compliance
Our Ideal Candidate:
We are looking for a motivated and results-driven individual with a college diploma and four to six years of experience in personnel management and coaching. The ideal candidate should have a Mutual Fund Representative (MFR) title and experience in business development and customer service.
What We Offer:
As a National Bank employee, you will benefit from a wide range of flexible benefits, including health and wellness programs, group insurance, and pension plans. You will also have opportunities to get involved in community initiatives and receive preferential banking services.
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