Sustainability Expert

17 hours ago


Toronto, Ontario, Canada Illinois City County Management Association (ILCMA) Full time

Job Overview

We are seeking a highly motivated and results-driven Sustainability Expert - Customer Success Representative to join our team. This role will play a critical part in ensuring the success of our clients by providing exceptional customer service, identifying opportunities for growth, and developing strategic relationships.

About Us

Our organization is dedicated to promoting sustainable practices and empowering communities to put the environment first. We simplify access to waste management schedules, improve customer engagement, and reduce operational inefficiencies for our clients.

Responsibilities

  • Lead the client onboarding process from start to finish, ensuring a smooth transition onto our platform.
  • Develop and maintain strong professional relationships with clients to ensure satisfaction and retention.
  • Identify opportunities to upsell add-on products and services that align with client goals.
  • Provide informational training and webinars to help clients become product experts.
  • Foster collaboration across marketing, sales, and product teams to drive business outcomes.
  • Facilitate in-person connections and provide support as needed.

Qualifications

  • A minimum of 3 years of experience in customer success, preferably in local government, solid waste/recycling management, or sustainability programming.
  • Strong knowledge of municipal waste/disposal practices.
  • Exceptional communication skills and ability to build strong relationships with clients and stakeholders.
  • A proven track record of innovative problem-solving and customer-centric mindset.
  • Ability to manage multiple projects, prioritize tasks, and work collaboratively with other departments.
  • Proficiency with CRM software, including HubSpot and Jira.
  • A valid Illinois driver's license for travel within the state.
  • A valid passport for limited international travel.

Compensation

The estimated salary for this position is between $55,000 and $65,000 per year, depending on experience and qualifications. Our benefits package includes a flexible remote work environment, bonus program eligibility, paid time off, and a QSEHRA with a monthly allowance towards health expenses.



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