Director of Software Testing Delivery
2 months ago
About PQA Testing
PQA Testing is a software testing and technology services company trusted by clients around the world.
We deliver specialized QA services to our clients with the goal of helping them increase profitability, boost customer satisfaction, manage development cycles and implement quality-centric solutions.
We develop innovative approaches and solutions, designed to generate increased efficiencies, competitive advantage, and market share for our clients.
About the Role
We are currently seeking a Director of Software Testing to contribute to the growth of our company by building a team and leveraging their existing network to help expand and support our mission.
Key Responsibilities
- Oversee the delivery of multiple projects/engagements within the region
- Assess and manage service delivery issues, risks and changes as they arise, and is a point of escalation for customer project issues within the region
- Build and maintain strong customer relationships
- Leverage their existing network to help our growth team find new opportunities within the region
- Work with Service Delivery Managers to monitor customer satisfaction levels and takes corrective action to address concerns
- Report on and manage regional staffing levels, and fulfills requirements to maximize margins and other KPIs
- Provide leadership to People Managers, Service Delivery Managers and PQA Testing employees
- Provide mentorship to Service Delivery Managers and PQA Testing employees to providing a rewarding and growth minded working environment
- Support the Development of the business, establish a regional presence as the software testing experts in the region
- Facilitate transparent and open communication and knowledge sharing
- Provide technical expertise to new and existing customers based on past experiences and knowledge
- Assist in contract negotiations and sales efforts with potential customers
- Facilitate regular team and customer meetings to review progress, milestones and goals
Key Attributes
- Strong software testing knowledge and best practices
- Project management fundamentals and best practices
- Management of large scale testing projects and the individuals on the team
- Flexible and self-motivated, with the ability to receive constructive feedback from all levels
- Ability to prioritize and execute on large and complicated initiatives and work well under pressure to meet deadlines
- Ability to motivate other software testers to provide the best possible outcomes for our customers
Qualifications
- A university degree or a college diploma in a related discipline
- 10+ years in progressive IT experience with a minimum of 5 years experience in Software Testing
- 5+ years in a supervisory or management capacity
- 5+ years of experience as a consultant or providing leadership to consultants is an asset
- Management Large Software Testing projects
- Experience building and maintaining strong relationships with employees and customers
- Proven Experience growing existing accounts
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