Hospitality Operations Manager
3 weeks ago
Welcome to Union Hotel, a boutique space in downtown Toronto offering distinctive hospitality and memorable experiences. Our team is dedicated to rethinking the guest experience, breaking from convention, and providing something unique.
We are currently recruiting for a Hospitality Operations Manager to join our dynamic team responsible for overseeing the front-of-house F&B experience for the Humble Donkey Coffee Shop, bar, and lounge.
This role involves coordinating all phases of service and social functions held at the hotel, as well as assisting clients with the successful execution of their property experiences. The ideal candidate will be responsible for ensuring the dining experience is exceptional and reflective of the standards our guests have come to expect from us.
The position requires exceptionally effective communication and a collaborative approach with all hotel leadership team members and departmental teams while sharing a passion for style and design.
Key Responsibilities:
- Oversee the day-to-day leadership of the front of house food & beverage operation, including Banquets and Outlets.
- Ensure the hotel restaurant and bar provide service that exceeds customer expectations, for all meal periods.
- Ensure all hotel banquet events are executed as per the banquet event order and meet the client's needs, including adjusting service to meet last-minute requests.
- Drive a culture of performance and high engagement through recognition, training, and coaching.
- Develop, train, communicate and reinforce the service vision and standards to team members and coach them in supporting the successful execution of the vision.
- Consistently display exceptional leadership by providing a positive work environment, counseling team members as appropriate, and demonstrating a resolute and professional approach to managing a team.
- Prepare weekly schedules to meet the needs of the operation and of all upcoming events, while still managing labour costs.
- Develop and implement operating standards for the Restaurant and Banquet teams, including training programs and SOP's.
- Identify and resolve all guest concerns/complaints to ensure the brand promise is delivered; coach and empower team members to do the same.
About You:
- You have experience working as a Food & Beverage leader, preferably within a full-service hotel environment.
- You hold a University or College diploma in Hospitality, which is a definite asset.
- You bring a firsthand approach to training and a leadership style committed to developing and motivating the team to attain a superior level of guest service.
- You have proven experience leading a team in servicing large functions.
- You have experience working in a unionized environment, which is a definite asset.
- You possess strong computer skills, with knowledge of Microsoft Office, essential for success in this role.
- You are organized, results-orientated, and have proven time management skills and ability to work under pressure.
- You have experience motivating and inspiring a team to achieve impressive performance results.
- You demonstrate strong leadership, team, communication, and coaching skills.
- You thrive in a fast-paced environment-maintaining composure and objectivity with guests and team members.
- You are available to work nights, weekends, and/or holidays as required, including occasional Manager-On-Duty shifts.
What We Offer:
- A competitive salary range of $80,000 - $100,000 per year, depending on experience.
- Collaborative and dynamic work environment.
- Ongoing education and development opportunities.
- An annual wellness credit and RRSP matching program.
- A culture of recognition and team building events.
- Hotel stay discounts and leadership development opportunities.
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