Senior Program Operations Manager
4 weeks ago
Job Summary:
The Senior Program Operations Manager reports to the Agency Director and is responsible for the development and implementation of programs, services, and special projects. In the absence of the Director, the Senior Program Operations Manager assumes direct responsibility of the Agency.
Key Responsibilities:
- Coordinate and monitor the development and implementation of programs, services, and special projects.
- Assume direct responsibility of the Agency in the absence of the Director.
- Quality improvement with respect to Agency Operations and Program Services.
- Responsible for all aspects of special project agreements.
- Liaison with community leadership, stakeholders, and client families.
- Direct supervision of the Program Managers.
- Conflict resolution related to employee and client matters.
- Maintain compliance with standards for accreditation with CARF International.
- Research and implement best practices and current trends.
Requirements:
- Must have a recognized university degree in Social Work with five (5) years supervision experience in the field of Child Welfare Services.
- Sound knowledge of Provincial Legislation and Child Welfare policies.
- Knowledge and understanding of counselling theory and human behavior.
- Proven administrative, supervisory, and counselling ability.
- Excellent communication and interpersonal relation skills.
- Extensive experience in organizational and financial management, program planning, staff development, and community/governmental relations.
- Criminal Record, Child Abuse, and Driver's Abstract Clearance.
Benefits:
ICFS offers a comprehensive benefits package.
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