Patient Experience Specialist

6 days ago


Toronto, Ontario, Canada North York General Hospital Full time

About the Role

The Patient Relations Specialist will play a vital role in ensuring that the patient and family experience is aligned with the Hospital's Mission of Putting Patients First in Everything We Do. This position requires a high level of flexibility and priority of time management in a fast-paced and changing environment.

Key Responsibilities

  • Partner with healthcare teams and leadership to provide support, guidance, and direction to build capacity and leadership for concerns to be managed at the local level.
  • Support patients, families, staff, physicians, and volunteers in the compliment and concern process.
  • Collaborate, consult, and partner with Patient Safety and Risk Management Specialists and Quality Improvement Specialists as required.
  • Provide support for hospital initiatives focused on the patient and family experience, quality, safety, and risk.

Requirements

  • Regulated Health Professional with a minimum of 5 years clinical experience preferred.
  • Member of a Regulated College in Ontario.
  • Undergraduate degree preferred.
  • Experience in a Patient and Family Relations Role preferred.
  • Bilingualism in French/English an asset.

About North York General Hospital

North York General Hospital is a dynamic and innovative healthcare organization that is committed to providing exceptional patient care. We are a leading community academic hospital that is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners.



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