Senior Fitness Program Manager

1 week ago


Old Toronto, Canada Equinox Fitness Club Full time

Equinox Fitness Club is a dynamic and fast-paced environment that fosters high-performance living. We are committed to delivering exceptional experiences for our members, and we are seeking an experienced Fitness Experience Director to join our team.

We offer a competitive salary of $80,000 - $110,000 per year, depending on experience, plus benefits and perks.

About the Role

The Fitness Experience Director will be responsible for upholding the quality of the Equinox experience through education, programming, and trainer development. In partnership with the Personal Training Manager, this role will cultivate a collaborative and energetic culture, drive professional development for the individual and team, safeguard brand standards, and impact key business levers.

Key Responsibilities
  • Ensure the quality of service delivered through complimentary and paid Personal Training services that result in continued PT engagement.
  • Complimentary Personal Training Sessions and member results review preparation.
  • Collaborate with Membership Advisors to provide a clear understanding of the PT value proposition.
  • Collaborate with Membership Advisor for PT Sales takeovers.
  • Hold the team accountable for branded, quality member interactions.
  • Support the PTM with pipeline management where applicable and agreed upon.
  • Lead and foster team commitment to continued education opportunities to ensure high educational standards and delivery of quality programming.
  • Create and present relevant development topics in the monthly PT department forum.
Requirements
  • Exercise Science or Sports Management Degree preferred.
  • Possess collaborative social skills and strong desire to interact with members, clients, and staff.
  • Ability to manage high volume of inbound communication and react in a timely manner.
  • Strong technical skills.
  • Ability to hire, train, and direct staff who match the brand.
  • Effective time management and prioritization skills.
Benefits
  • Perks and incentives with our products and services including Personal Training, Pilates, Spa, and Shop.

Please note that all employees must have a legal right to work in the United States.



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