Service Transition Manager

4 weeks ago

Vancouver, British Columbia, Canada Vancity Full time
About Vancity

Vancity is a member-owned credit union that operates on the principles of inclusion and social justice. With a relentless commitment to its values, the organization has been challenging the status quo and breaking down barriers since its inception in 1946. Vancity has made bold commitments to become net-zero by 2040 across all mortgages and loans and is pursuing strategies on Indigenous banking and improving the financial resilience of its members.

Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you're interested in joining a team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then this role may be a good fit.

About the Role

This is a permanent, full-time position that will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. Periodically, you'll be required to attend in-person activities or events.

As a Manager, Service Transition, you will ensure consistent, efficient delivery of high-quality releases that are delivered following SDLC policies, processes, and best practices. You'll oversee the Test environment Management process including the coordination and utilization of Test environments.

Key Responsibilities
  • Continuous Improvement and Automation
    • Drive continuous improvement of automated release capabilities, using CI/CD pipelines to support Vancity's continuous delivery capabilities.
    • Manage and Support Azure DevOps and strive for continuous improvements.
  • Team Leadership and Coordination
    • Lead a team of Services Transition Analysts, Test Environment Support Engineers, and provide hands-on guidance as required.
    • Coordinate with Platform owners, service design, and operations teams to ensure effective deployments.
    • Liaise and coordinate with IT stakeholders to remove roadblocks in the SDLC process to ensure release schedules are maintained across multiple applications and portfolios, across different teams and projects.
  • Release Management
    • Ensure Release Management processes and policies are adhered to so that IT releases are reliable, and products are recoverable and auditable.
    • Coordinate and maintain the release schedule to optimize release delivery time and minimize impact to the business.
    • Conduct post-implementation reviews to assess the success of release management and identify areas for improvement.
  • Test Environment Management
    • Develop and maintain test environment strategies and plans, ensuring alignment with project timelines and business goals.
    • Collaborate with development, testing, and infrastructure teams to define environment requirements and specifications.
    • Coordinate the setup and configuration of test environments to meet project and testing needs.
    • Ensure environments are set up with the correct versions of software and configurations required for testing.
    • Monitor the availability of test environments, identifying and resolving issues promptly.
    • Serve as the primary point of contact for test environment-related issues and incidents.
    • Collaborate with Platform Owners, Scrum Masters, developers, testers, and operations teams to ensure effective environment usage.
    • Communicate environment status, changes, and issues to stakeholders, ensuring transparency and alignment.
    • Troubleshoot and resolve environment issues, coordinating with relevant teams to identify root causes and implement solutions.
    • Document and track issues, providing regular updates to stakeholders on status and resolution efforts.
    Requirements
    • Bachelor's degree in information technology, Computer Science, or a related field.
    • 5+ years of experience in transition management, release management, or a related field.
    • Strong knowledge of CI/CD pipelines and Azure DevOps.
    • Knowledge of transition management software.
    • Knowledge and understanding of SDLC and ITIL methodologies.
    • Experience in the financial industry is desirable.
    What We Offer
    • We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada.
    • Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.
    • New employees receive between three to four weeks of vacation allowance per calendar year, and the number of vacation days grows — to a maximum of six weeks per year — as their length of service increases.
    • In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays.
    • Our health care & dental benefits offer three levels of health care and dental coverage for you to select from.
    • We offer a Defined pension plan that pays you a retirement income for life.

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