Operations Director Lead

4 days ago


St Thomas, Ontario, Canada BTY Group Full time

As a leader in the quick-service restaurant industry, BTY Group seeks a highly motivated Operations Director Lead to drive success in our Ottawa market. With a strong background in restaurant leadership and operations, you will oversee day-to-day activities for 5 restaurants, ensuring excellence in quality, service, and cleanliness.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to build and maintain a positive work climate that promotes best-in-class tenure. They will also have a proven track record of training, developing, and coaching others, with advanced understanding and technically competent in all quick-service restaurant operating systems.

  • Main Responsibilities:
    • Key Performance Indicators (KPIs):
      1. Grows EBITA by increasing Same Store Sales and controlling input costs
      2. Delivers a consistently excellent customer experience and consistently exceeds brand standards in all operations categories at all locations on all shifts
      3. Builds a healthy team with appropriate Roster Size, Culture score, Certification Level, Tenure, and Safety


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