Hotel Front Desk Associate

3 weeks ago

Parksville, British Columbia, Canada Travelodge Parksville Full time
Hotel Receptionist Job Description

We are seeking a highly organized and customer-focused Hotel Receptionist to join our team at Travelodge Parksville. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:
  • Guest Registration: Register arriving guests, assign rooms, and ensure a warm welcome to our hotel.
  • Room Reservations: Take, cancel, and change room reservations to meet the needs of our guests.
  • Guest Information: Provide information on hotel facilities and services, as well as points of interest in the area.
  • Departure Process: Process guests' departures, calculate charges, and receive payments in a timely and efficient manner.
  • Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Customer Service: Provide exceptional customer service, answering telephone calls and relaying messages to guests and staff.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 to less than 7 months of experience in a related field.
  • Language: English.
Benefits:
  • Dental Plan: Comprehensive dental coverage for you and your family.
  • Health Care Plan: Access to a wide range of medical services and coverage.
  • Paramedical Services Coverage: Coverage for paramedical services such as physiotherapy and massage therapy.
  • Vision Care Benefits: Coverage for eye exams, glasses, and contact lenses.
  • Pension Plan: A secure retirement savings plan.
Support for Newcomers and Refugees:
  • Government or Community Program: Participate in a government or community program that supports newcomers and refugees.
  • Foreign Credential Recognition: Support for newcomers and refugees with foreign credential recognition.
Support for Indigenous People:
  • Government or Community Program: Participate in a government or community program that supports Indigenous people.
  • Relationships with Indigenous Communities: Develop and maintain relationships with Indigenous communities, businesses, and organizations.

Work Term: Permanent

Work Language: English

Hours: 40 hours per week

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