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**Supervisor, On-Site Services Manager**

2 months ago

Regina, Saskatchewan, Canada CB Canada Full time

Job Summary:

The **On-Site Services Supervisor** will be responsible for leading a team of On-Site Service Representatives to deliver exceptional customer service and drive business growth. This role requires strong leadership, communication, and problem-solving skills to manage a team and ensure customer satisfaction.

Key Responsibilities:

  • Team Leadership:
    • Lead a team of 10-15 On-Site Service Representatives to maintain customer accounts and deliver products on time.
    • Manage team productivity and motivate team members to reach company goals and objectives.
    • Develop and implement training programs to enhance team skills and knowledge.
  • Customer Service:
    • Provide exceptional customer service to ensure customer satisfaction and loyalty.
    • Work closely with customers to understand their needs and preferences.
    • Identify and resolve customer complaints and issues in a timely and professional manner.
  • Business Growth:
    • Develop and implement strategies to drive business growth and increase sales.
    • Collaborate with the sales team to identify and pursue new business opportunities.
    • Monitor and analyze sales data to identify trends and areas for improvement.
  • Process Improvement:
    • Identify and implement process improvements to increase efficiency and productivity.
    • Collaborate with cross-functional teams to develop and implement new processes and procedures.
    • Monitor and analyze process metrics to identify areas for improvement.
  • Communication:
    • Communicate effectively with customers, team members, and other stakeholders to ensure seamless communication and collaboration.
    • Develop and maintain strong relationships with customers and team members.
    • Provide regular updates and feedback to management and stakeholders.

Requirements:

  • Education: Completion of post-secondary education, preferably in Business or equivalent work experience.
  • Experience: Proven experience in customer service, team leadership, and business growth.
  • Skills: Strong leadership, communication, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities.
  • Language: Fluency in English (Canadian English).