Electricity Industry Leader

4 days ago


Edmonton, Alberta, Canada Atco Ltd Full time

**Job Summary:**

We are seeking an experienced professional to lead our efforts in delivering exceptional customer experiences across the electricity industry.

The ideal candidate will have a strong background in customer service leadership, with a proven track record of driving results through data-driven insights and effective stakeholder management.

As the Electricity Industry Leader, you will be responsible for developing and implementing strategies to enhance customer satisfaction, loyalty, and retention.

You will work closely with cross-functional teams to identify opportunities for improvement and develop solutions that meet or exceed customer expectations.

This is an exciting opportunity for a seasoned CX leader to join our team and contribute to our mission of delivering inspired solutions for a better world.

**Key Responsibilities:**

  • Develop and implement customer experience strategies to drive business growth and customer satisfaction
  • Lead cross-functional teams to identify and prioritize customer experience initiatives
  • Collaborate with stakeholders to ensure alignment and effective communication
  • Analyze customer feedback and data to inform decision-making and drive continuous improvement

**Requirements:**

  • 7-10 years of progressive experience in customer service leadership
  • Proven track record of driving results through data-driven insights and effective stakeholder management
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills


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