Digital Customer Success Principal Director

5 hours ago


Montreal, Quebec, Canada Banque Nationale du Canada Full time
Senior Director of Customer Success

A career as a Senior Director of Customer Success at Banque Nationale du Canada means supporting a team that creates a distinctive customer experience through an innovative digital approach. Your mobilizing leadership and expertise will have a positive impact on the customer experience.

Your Key Responsibilities:
  • Create and engage a digital transformation strategy that drives customer success
  • Lead a team of customer success professionals to deliver exceptional customer experiences
  • Develop and implement customer success metrics and reporting to measure team performance
  • Collaborate with cross-functional teams to identify and address customer pain points
  • Stay up-to-date with industry trends and best practices in customer success

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive compensation and benefits package


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